Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all use of Feedback-Us.

1. General Rule

You must use Feedback-Us lawfully, responsibly, and in a way that does not harm Feedback-Us, end users, third parties, or public review ecosystems.

2. Prohibited Content

You may not use Feedback-Us to collect, submit, store, or distribute content that is:

• unlawful;
• defamatory;
• fraudulent;
• threatening;
• abusive;
• harassing;
• discriminatory;
• hateful;
• sexually exploitative;
• violent or extremist;
• infringing intellectual property rights;
• misleading or deceptive;
• designed to impersonate another person or business.

3. Sensitive Personal Data

You may not intentionally collect sensitive personal data through Feedback-Us unless you have a valid legal basis and comply with applicable law.

Sensitive data may include:

• health data;
• religious beliefs;
• political opinions;
• trade union membership;
• racial or ethnic origin;
• biometric data;
• genetic data;
• sexual orientation;
• criminal offense data.

4. Review Manipulation

You may not use Feedback-Us to manipulate reviews or ratings.

Prohibited practices include:

• creating fake reviews;
• pressuring users to leave only positive reviews;
• hiding negative feedback in a misleading or unlawful way;
• offering unlawful incentives for reviews;
• submitting reviews on behalf of customers without permission;
• violating third-party platform rules.

5. External Platforms

If you invite users to share feedback on Google or another public platform, you are responsible for complying with that platform's rules.

Feedback-Us does not guarantee review publication, visibility, ranking changes, or rating improvements.

6. Spam and Unwanted Contact

You may not use Feedback-Us to send spam or unwanted communications.

If email notifications are enabled, you must ensure you have the right to contact recipients.

7. Security Abuse

You may not:

• attempt unauthorized access;
• bypass security controls;
• interfere with service operation;
• overload the platform;
• scrape or harvest data;
• test vulnerabilities without written permission;
• reverse engineer the service;
• upload malware;
• abuse APIs or automation.

8. AI Abuse

You may not use AI features to:

• generate unlawful content;
• harass or deceive individuals;
• make fully automated high-impact decisions about individuals without proper legal basis;
• replace required human review where legally or ethically necessary.

9. End User Transparency

Business customers must not mislead end users about:

• who receives their feedback;
• whether feedback is private or public;
• whether feedback may be analyzed by AI;
• whether feedback may be sent to external platforms;
• how optional email addresses may be used.

10. Enforcement

If we believe this AUP has been violated, we may:

• suspend access;
• remove or disable content;
• limit features;
• terminate accounts;
• preserve evidence;
• notify affected parties;
• cooperate with legal authorities where required.

11. Reporting Abuse

To report abuse, contact:

support@feedback-us.com