Refund Policy

This Refund Policy explains when refunds are available for Feedback-Us paid subscriptions and how to request one. It also explains how to cancel a subscription at any time.

Paid subscriptions are processed by Paddle.com as Merchant of Record. This policy is the Feedback-Us refund policy; Paddle processes refunds on our behalf when this policy applies.

1. Cancelling Your Subscription

You can cancel your subscription at any time. Cancellation stops future renewals — it does not, on its own, trigger a refund.

To cancel:

• Sign in to your Feedback-Us account.
• Open the Billing → Upgrade page.
• Click Cancel subscription. You will be taken to Paddle's secure customer portal to confirm.
• You can also pause your subscription instead of cancelling — your plan will pause at the end of the current billing period and you can resume any time.

After cancellation, you keep access to paid features until the end of the period you have already paid for. No further charges will be made.

2. Refund Eligibility

We offer a 14-day refund window on your first payment for any paid plan, whether monthly or annual. If you are not satisfied within 14 days of your first charge, contact us and we will issue a full refund.

Refunds are not available for:

• subsequent renewal charges (monthly or annual) after the first paid period;
• partial billing periods — cancellation does not refund unused days of the current period;
• add-on location upgrades made mid-period that have already been used;
• accounts terminated for violation of our Terms of Service or Acceptable Use Policy.

Where applicable consumer protection laws (for example the EU right of withdrawal) provide stronger rights than this policy, those mandatory rights apply.

3. How to Request a Refund

To request a refund, email support@feedback-us.com within the 14-day window with:

• the email address associated with your Feedback-Us account;
• the Paddle order or invoice number (you can find it in the Paddle receipt email);
• a brief reason for the request (optional, but helps us improve).

We review refund requests within 3 business days. Approved refunds are processed by Paddle to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Exceptional Cases

Outside the 14-day window, we may, at our discretion, issue a refund for:

• a duplicate or accidental charge;
• a charge made after a successful cancellation due to a technical error on our side;
• a documented prolonged service outage that prevented you from using the platform.

These cases are decided individually. Contact support with the details and we will respond promptly.

5. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at support@feedback-us.com so we can resolve it directly. We answer billing questions quickly and almost all issues can be settled without a card dispute.

Initiating a chargeback before contacting us may result in suspension of the account while the dispute is reviewed.

6. Paddle as Merchant of Record

Paddle.com Market Limited acts as the Merchant of Record for Feedback-Us paid subscriptions. Paddle handles checkout, taxes, invoices, payment processing, and refund execution. The terms of this Refund Policy are set by Feedback-Us; Paddle applies them on our instructions. Paddle's own checkout terms also apply to your purchase.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the effective date shown at the top of this page. The version of the policy in force at the time of your purchase governs that purchase.

8. Contact

support@feedback-us.com